This policy covers every purchase on UpModel: how it reaches you, and when it can be cancelled or refunded. It is short on purpose: please read it before you pay.
Delivery
Everything on UpModel is delivered online. Nothing is shipped.
- Pro: opens on your account as soon as your payment is confirmed, usually within a minute. If you already have Pro, the new pass starts the day your current one ends. Your account shows the date it ends.
- 1:1 coaching and the free clarity call: held on a video call at the time you booked. The booking is confirmed by email, and the meeting link is emailed to you before the session.
- If something you paid for has not reached your account within an hour, write to us: we put it right or refund it in full.
Pro (1, 3 or 6 months)
Pro is a prepaid pass that opens every part of UpModel the moment your payment is confirmed. It is not refundable once paid, in part or in full. It does not renew, so there is nothing to cancel: it ends on its own on the date shown in your account.
1:1 coaching
A coaching session is not refundable. To move your session, email us at least 24 hours before it starts and we will offer you another time. If we cancel, or the coach does not attend, you choose a full refund or a new time.
Free clarity call
The clarity call is free, once per account. Nothing is charged.
UpModel Work Track
Work Track is not on sale yet. When it opens, you will get a full refund if you ask within 7 days of paying and have not submitted a milestone. After that, it is not refundable.
When we always refund
- You were charged twice for the same purchase.
- You were charged and did not get what you paid for (for example, the purchase did not reach your account and we cannot put it right).
We check every payment against its order automatically and contact you if we find either problem. You can also write to us.
How a refund is paid
To the card, UPI or bank account you paid with, in the same currency. We start it within 2 working days of agreeing it; your bank usually shows it within 5 to 10 working days. When a refund is made, what it paid for ends (a Pro pass ends, an upcoming session is cancelled).
Chargebacks
If you dispute a payment with your bank instead of writing to us, what it paid for ends and new purchases on your account are paused until the dispute is settled. Please write to us first; it is faster.
Contact
- Brainy Scout Private Limited, which runs UpModel
- Registered office: H.No. 306, Sector 25, Panchkula, Haryana 134116, India
- CIN: U80900HR2022PTC103757
- Email: hello@upmodel.app
- Phone (India): +91 98556 16666
- Phone (Canada): +1 647 293 1296
- Grievance officer: Rajinder Kumar (Director), contact@brainyscout.com
See also the Terms.